Refund & Returns Policy

Introduction

At BELLOORO LTD, customer satisfaction matters to us. Please review the return and refund policy below before requesting a return.

30-Day Return Policy

You may request a return within 30 days of receiving your order. After this 30-day period, returns will not generally be accepted unless otherwise required by applicable law or the item is faulty, damaged, or incorrect.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All original parts and accessories must be included.
• The return must be approved in advance by our customer support team.

Items That Cannot Be Returned

The following returns may not be accepted:

• Items returned without prior authorisation.
• Products that have been used, damaged, altered, or otherwise changed from their original condition.
• Items returned without their original packaging.
• Returns requested after the applicable 30-day return period.

How to Request a Return

Please email us before sending any product back. Contact us at support@belooro.co.uk and include:

• Your order number.
• The item or items you wish to return.
• The reason for the return.

Our support team aims to respond within 24 hours, Monday through Friday, with the next steps and return instructions.

Please do not send an item back before receiving return approval. Unauthorised returns may not be accepted.

Return Shipping

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please notify us within 14 days of delivery and provide photographs showing the item and, where applicable, its packaging.

Where the issue is confirmed, BELLOORO LTD will provide a prepaid return label and cover the applicable return shipping cost. Depending on the circumstances, we may offer a replacement or a full refund.

Change of Mind or Non-Defective Returns

Eligible change-of-mind or non-defective returns may be requested within 30 days of receiving the order.

For eligible returns, a prepaid return label may be provided. Once the returned item has been received and approved, the refund will be issued to the original payment method. An exchange may also be offered as an alternative, subject to availability.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds are issued to the original payment method within 7 business days. Original shipping charges are generally non-refundable unless the return is due to a faulty, damaged, or incorrect item.

Late or Missing Refunds

If you have not received your refund within 7 business days after receiving confirmation that it has been issued, please first contact your bank or payment provider, as processing times can vary.

If you have checked with your bank or payment provider and still need assistance, please contact us at support@belooro.co.uk.

Exchanges

Exchanges may be accepted within the 30-day return period, subject to product availability. Please contact our customer support team before returning the product so we can provide the appropriate instructions.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact:

BELLOORO LTD
Company Number: 13429636
Office 20127, 182–184 High Street North
East Ham, London, E6 2JA
United Kingdom

Email: support@belooro.co.uk
Phone: +44 7848474626
Website: belooro.co.uk
Address: View on Google Maps

Support Hours: Monday–Friday

Response Time: Within 24 hours