Frequently Asked Questions

Welcome to BELLOORO LTD. Below you’ll find answers to some of the most common questions about our products, shipping, returns, payments, and customer support.

Shipping

Where do you ship?

We currently ship orders within the United Kingdom. At this time, we do not offer international shipping.

How much does shipping cost?

Standard shipping within the United Kingdom is free. There are no minimum order requirements for free standard shipping. Any applicable charges will be clearly displayed at checkout.

How long will my order take to arrive?

Orders are generally processed within 1 business day, Monday through Friday. Once dispatched, delivery typically takes 1–3 business days. Most orders therefore arrive within approximately 2–4 business days from the time the order is placed.

What is your order cut-off time?

Orders placed before 5:00 PM UK time on a business day are generally processed the same day. Orders placed after 5:00 PM, on weekends, or on UK bank holidays will normally be processed on the next business day.

Which delivery service do you use?

Orders are shipped using Royal Mail or another comparable delivery carrier, depending on the order and destination. Where tracking is available, tracking information will be provided by email after dispatch.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available. Please also check your spam or junk folder if you do not see the email.

What should I do if my order has not arrived?

If your order has not arrived within 7 business days after receiving the dispatch confirmation, please contact us at support@belooro.co.uk. We will investigate the delivery with the relevant carrier.

Can I have my order delivered to a PO Box?

PO Box delivery may be available where supported by the selected delivery service. If you are unsure whether your address is supported, please contact us before placing your order.

What happens if I enter the wrong delivery address?

Please carefully review your delivery information before completing your purchase. Once an order has been dispatched, we may not be able to change or redirect the delivery address. BELLOORO LTD cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.

Returns & Refunds

What is your return policy?

We generally accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned with their original packaging where applicable. Please contact us before sending any item back. Your statutory consumer rights remain unaffected.

How do I request a return?

To request a return, email support@belooro.co.uk with your order number, the item or items you wish to return, and the reason for the return. Our support team will provide the appropriate return instructions.

Who pays for return shipping?

For faulty, damaged, or incorrectly supplied items, BELLOORO LTD will cover the applicable return shipping costs and provide a prepaid return label where appropriate. For returns due to a change of mind or other non-defective reasons, the customer may be responsible for return shipping costs unless a prepaid label is provided. This is subject to your statutory consumer rights.

What if my item arrives damaged or faulty?

Please contact us within 14 days of receiving the order and include your order number and clear photographs of the item and packaging where possible. We will review the issue and, where appropriate, arrange a replacement, exchange, or full refund at no additional cost to you.

When will I receive my refund?

Once your return has been received and approved, refunds are generally processed within 7 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

What should I do if my refund has not appeared?

First, check your original payment method and allow additional processing time for your bank or payment provider. If you still cannot locate the refund, contact us at support@belooro.co.uk and provide your order number.

Payments

Which payment methods do you accept?

We accept a range of secure payment methods, which may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

Is my payment information secure?

Yes. Payments are processed using secure payment technology provided by Shopify and applicable payment providers. Our online store uses SSL encryption and payment processing is designed to comply with applicable payment security standards, including PCI DSS requirements. Full payment card details are not stored directly on BELLOORO LTD servers.

When will I be charged for my order?

Payment is generally taken when you place your order. Your order will be processed for fulfilment once the payment has been successfully authorised and confirmed.

What should I do if my payment is declined?

If your payment is declined, check that your billing address and payment details are correct. You may also try another available payment method or contact your bank or card provider. If the issue continues, please contact our support team for assistance.

Contact Us

How can I contact BELLOORO LTD?

Our customer support team is available Monday through Friday. We aim to respond to enquiries within 24 hours.

Company: BELLOORO LTD
Company Number: 13429636
Address: Office 20127, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
Phone: +44 7848474626
Email: support@belooro.co.uk
Website: belooro.co.uk

If you have any questions that are not answered above, please contact us and our team will be happy to assist you.